Excellent communication. Lauren really used her initiative and forwarded my ID documents to the solicitors so I didn’t have to supply them twice. This was really helpful to avoid further delay as I was away from home at the time. Very happy with the service provided.
July 2017 Helen King
Both Noleen and Stephen have been excellent in keeping in touch and assisting us through every step of the way when buying our first home. Stephen was always available and willing to answer all of our questions (nothing too small or silly!) and gave excellent advice, and Noleen was really brilliant when she took over by keeping us in touch and letting us know she was keeping up with our solicitors. Both were friendly and personable and I would highly recommend them to anyone.
July 2017 Jennifer Todd
Excellent communication from Lauren and Lawrence – would use you again and recommend your company.
July 2017 Ben Lawrence
Excellent communication Faisal; I would use your services again
June 2017 Mr Adrian Gabb
Excellent communication from Faisal; I would use your services again
June 2017 Andrew Ierry
Excellent communication; Lawrence Smith was amazing. The service was fantastic, very helpful.
June 2017 Julia Plumb
Tricia has a wonderful personality with great communication skills, followed up on all concerns and information required, very happy with the service provided.
June 2017 Ron Johnson
Being a first time buyer, I was new to the whole process of purchasing a house and how mortgages worked. I was very happy with what the Finance Roome had sourced for me and my partner. They managed to get us a fantastic mortgage with absolutely no hassle at all! I never felt that I needed to contact them to chase any information as they always kept us up to date. Without question I would recommend the Finance Roome to anyone who is looking for a great service. Thank you Tricia and Faisal for all your help and support.
June 2017 Olivia Pym
I wanted to thank you for the work that you have put in enabling us to secure the property we wanted. Yesterday afternoon xxxxxx confirmed to us that the vendors had accepted our revised offer, and would be taking the house off the market.
To this date and i am sure that it will continue, I have found you a pleasure to deal with. You are efficient and courteous. Everything you say you are going to do, you do and always in quick time. I would recommend you and your company without reservation to anyone in a similar or challenging position to us. Because of your efforts we find ourselves in the position that we are, i.e. able to move forward and look forward. I realise there is still a way to go and in many ways i hope that we don’t have to take up the products that you have found for us, because that will mean our own sale will have progressed well, but if we do then we shall see how that goes. I have to say that is one of the best £499 i have ever spent.
Please pass this on to your manager or use extracts for your publicity because you deserve it.
With grateful thanks
May 2017 Clive
Very professional yet helpful and friendly service searching for and providing the best solution for my individual circumstances. I was kept informed and supported at every stage. Highly recommended!
May 2017 Miss Melville
Thank you for your help in explaining the various products to me for the mortgage and for our health plans, valuable advice and I feel much happier now with the policies we have in place which has given peace of mind. You have all been very professional and very patient in explaining everything, thank you very much for your help.
May 2017 Mrs Finch
Brilliant service, Faisal is always accessible, nothing too much trouble, he always comes back to you regardless of what you’re asking even if it feels like a silly question. He’s flexible, will come to you, that really helps, it makes the service you provide very easy indeed. Lauren and Faisal are excellent communicators and keep in touch every step of the way, Lauren is also brilliant and very personable.
May 2017 Miss Armitage
Having recently completed the purchase of our property we would like to thank Steve for his expert advice, hard work and support. Everything was completed well within the time frames we discussed and I would recommend him to anyone who is looking for a mortgage. Thanks also to Lauren who kept us well informed throughout the whole process.
April 2017 Mr Boden & Miss Hadley
Always kept up to date by Ellen or Tricia. The whole process was made effortless – once again.
April 2017 Mr M Sweeney
The Finance Roome navigated through our complicated financial affairs to get us an excellent mortgage deal. A truly outstanding service, the like of which we have never received anywhere else.
April 2017 Mr & Mrs Davis
I recommend The Finance Roome 100% just as the The Finance Roome were recommended to me. All members of staff were professional, astute, articulate, friendly and had the sufficient knowledge to get me the products I required. They were a pleasure to work.
March 2017 Mr D Edwards
Enzo was very informative and always on hand to help with any queries or last minute concerns I had. Most impressed with how quickly the valuation was booked after the application was made and the speed at which the offer came through – not necessarily within his control per say, but reflects perfectly on his advice to apply for that product through that lender.
March 2017 Mr T Hatcher
Faisal from Financial Roome got in touch with us extremely quickly. He found us a mortgage for the amount we needed and clearly went through all the costs as well as monthly repayments. Would recommend Financial Roome in the future with no hesitation.
March 2017 A Strutt
I contacted The Finance Roome about setting up an unusual kind of mortgage. From the outset, the advice that I received was outstanding. Nothing was too much trouble and I definitely got the feeling that they “put the customer first”. All correspondence and phone calls were replied to promptly and efficiently and nothing was too much trouble. A special mention has to go to Enzo and Lauren for their brilliant service. The Finance Roome far exceeded my expectations and I would have no reservations in highly recommending them.
March 2017 Cpt A Wyatt
Fantastic service from initial call to completion of sale. Very professional and helpful at all times. Communication was first class and I’m sure I would not have found the deal or kept it without the great service (by Tricia & Faisal) at the Finance Roome.
March 2017 Sally Pendry
I cannot fault the service Lauren and Faisal have provided. They have been knowledgeable, efficient and professional throughout and there is no question that completion would not have happened without their outstanding help. Just brilliant. Never buy a house without them. Thank you.
March 2017 Miss C Evans
Very happy with the service I received. Really friendly and helpful and I feel I got the best mortgage that we could have.
March 2017 Mr A Miller
Very straight forward to deal with, delivered as promised.
February 2017 Mr F Brown
Very friendly and efficient company to deal with, efficient and informative at every turn! I will be returning as a customer, their customer service is second to none.
February 2017 Mr J Morgan
Faisal and Lauren, were great every step of the way. Faisal came home at a time to suit me and was very professional through out the process. Clear and precise as to what was needed and what I could comfortably borrow, he knows his stuff. Lauren kept us up to speed with the progress with emails and telephone calls, the latter which are rare in this day and age, so please continue. Always polite and concise and professional. I would always use The Finance Roome and recommend its services to all my family and friends.
February 2017 Mr H Norat
The Finance Roome team were brilliant. They listened to what I needed and did everything they could to find suitable products and then make the change as smooth as possible. Communication was great throughout and all questions were answered promptly. Thank you Ellen, Tricia, Lawrence and the team. Will happily recommended.
February 2017 Paul Weavin
This is not the first time I’ve used the Finance Roome and again found them to be professional, polite and highly competent financial advisors.
January 2017 LD London
Great service, very smooth and easy transition from one provider to another. All was taken care of and I would certainly recommend Stephen & Lauren to anyone looking for mortgage advice.
January 2017 Mr D Thompson
I can’t recommend The Finance Roome enough – great response time to initial enquiry and even when we hit a stumbling block the company did all they could to discover the reasons and ending up securing me an even better deal than originally quoted. Their communication is great and I was fully informed throughout the whole re-mortgage process.
January 2017 Ms R Willoughby & Mr E Richmond
The service we have received from The Finance Roome has been exceptional from start to finish. As first time buyers the process was completely new to us. The advice Steve has given has been very clear, professional and informative giving us all the information needed and going above and beyond when we encountered problems with credit rating. Lauren’s friendly and positive approach was reassuring and gave a real personal touch. Both are a credit to the Finance Roome. Thank you for your great support and service helping us get our dream home
January 2017 Mr E Mounsey & Miss J Price
Excellent Service from Emily and Faisal. Gave me the recommendation and did everything for me. Would definitely recommend them and will be using them again. Got me better rates then the lenders were offering.
December 2016 Mr & Mrs Gangat
Excellent service as usual… the team always on hand to support..wouldn’t hesitate to recommend… thank you all
December 2016 Katie Ritson – A client for the last 10 years!
Very happy with the professional, hassle free advice and support – Thank you
December 2016 Mr Harris
A personal service provided by Steve & Tricia. My wife and I lead busy lives and they really made it stress free, I would highly recommend to anyone.
December 2016 Mr M Ballantine
Stephen found the perfect First Time Buyer Mortgage for me, Tricia was extremely helpful and efficient from start to finish (especially dealing with solicitors and making the process as smooth as possible) and Lauren provided superb advice and support whenever it was required. Overall, a stress-free purchase – great work by the whole team, thank you!!! 🙂
December 2016 Mr R Poole
Very pleased with the level of service we were provided. All options were discussed and explored fully and our questions were answered promptly and accurately throughout the process. Would highly recommend this service.
December 2016 Mrs K Mundigian
My re-mortgage through The Finance Roome was smooth and hassle free. Steven was helpful and made everything clear and easy to understand. Tricia and Lauren were really helpful during the process too, nothing was too much trouble and answers to my queries were always dealt with swiftly. I am so grateful to everyone for sorting out my potentially complex re-mortgage and making it so easy. Thanks everyone!!
December 2016 Mrs N Poole
Lawrence of the Finance Roome was fabulous from start to finish, he explained all the policies/mortgage details in depth in plain language and was always quick to respond to any queries.
November 2016 Miss Birchley & Mr Hughes
The Finance Roome, and in particular Lawrence & Tricia, provided a first class, customer focused service, that went the extra mile to ensure that we were able to secure a mortgage on an unusual timber-framed property that 4 other potential buyers had failed to do.
In so doing The Finance Roome were not only instrumental in ensuring that my wife and I were able to buy our dream home, but as a result of proving that the property was mortgageable we increased the value of the property by in excess of £70k before we had even moved in…!!
November 2016 Mr & Mrs Neal
Thankyou so very much for all your help, people ask if buying another house is stressful and it simply isn’t because you amazing people do everything for me. Huge thanks
November 2016 Ms Evans
I can not recommend the Finance Roome highly enough, they took the stress away!
November 2016 Matthew Foxton-Duffy
Another hassle free remortgage completed with Enzo
November 2016 Amy Lancaster
Very happy with the incredibly detailed and efficient service provided by Lawrence, Lauren and all the team at The Finance Roome in organising our remortgage. Would Highly Recommend.
October 2016 Sean K & Gillian M
I have my own business and was struggling to obtain a mortgage, Ellen and her fab team came to my rescue with a fast, affordable solution….using lateral thinking and great knowledge plus contacts…the “A” Team !….thks guys…Mark
October 2016 Mark Dingley
Enzo was absolutely fantastic and helped me thought out the whole process of getting the right mortgage for me. I felt like I could trust his advice 100% and he went above and beyond to make sure the process went as smoothly as possible. Fantastic service!
October 2016 Rebecca FB
Excellent customer service and experience from start to finish. I always have lots of questions and Faisal was always ready to answer and was very knowledgeable. We arranged a Let to Buy, a Buy to Let and residential mortgage and all three went perfectly smooth and turned around very very quickly. Very impressed, would strongly recommend
September 2016 Kathryn Hair
Wonderful service from the Finance Roome. It was always easy to book an appointment and they would get back to me very quickly with any queries that I had. Lauren Williams, the administrator, was very helpful and checked up on me via email regularly to see if I needed anything. I will definitely be recommending.
September 2016 Ammara Kadodia
Lawrence and the team were fantastic and for the second time have made the difference in us being able to buy the house we wanted. Hard and efficient working, they made a normally very stressful process easy and I would have no hesitation in recommending them to friends, family and business associates.
September 2016 A Padmore
Excellent service from start to finish. I could not have asked for more and had a better result and customer experience. Top marks.
August 2016 Sam Smith
The second time we have invested in specialist support to enable us to move home, and the second time things have all run smoothly without hours spent searching for a mortgage, completing applications or trying to get hold of random people in banks! Definitely worth the fee.
August 2016 Mrs E
Faisal was keen to get to know us and our aims. He was patient with our limited knowledge and respected our first experience of the property market and answered all of our obvious and more complicated questions. We felt as though Faisal was honest with us and only considered add ons that he considered essential. He continuously kept us up-to-date with progress of our applications and was very efficient in resolving any concerns or changes we requested. Our first experience of buying a property has been exciting, motivational and manageable. This is thanks to the finance room, and in particular Faisal and Tricia, who were knowledgeable, efficient and responsive to our needs and hopes. We will definitely use these services again in the future, worth every penny!
August 2016 Holly E
We found Stephen to be knowledgeable, readily available when needed and able to articulate the process very clearly along each stage. We would have no hesitation to recommend.
August 2016 Matt & Hannah
The service you provided to me throughout the mortgage borrowing process was excellent. You were patient with my enquiry, prompt with updating information and communication with my accountant, effective with a brilliant outcome. I am very impressed with your professional and valuable advice. Many thanks and I will always come back to you if I need help in the future.
August 2016 Gesheng
August 2016 Oliver B
Thank you to Lawrence and the team for saving the day.
August 2016 Adam P
A thank you to the whole team at The Finance Roome, it was a very quick and hassle free experience. I would especially like to thank Faisal Mulla and Lauren Williams who provided me with excellent communication throughout the service. Thanks.
August 2016 Michael C
The service was excellent, the re-mortgage was stress free. Thank you.
July 2016 Debra
Quick efficient and hassle free. Made the process very easy, would have no hesitation in recommending the Finance Roome.
July 2016 Stephen Ratcliffe
Brilliant communication and tenaciously pushed our application through with the lender which wasn’t easy. They took the burden away from us, something we valued greatly. It’s hard to think of any area where Ellen and Tricia not only hit expectations but exceeded them. Extremely pleased and will be using them again when the remortgages are due.
May 2016 Mr & Mrs Evans
All at the finance roome were very efficient and helpful. They provided us with excellent guidance for purchasing our first house which can be daunting and their communication was great through each step of the process.
May 2016 Sophie
Steve and Lauren were excellent throughout. I was proactively updated at key stages of the process, this combated the need for me to chase continuously. They were polite and knowledgeable whenever I required reassurance. I thoroughly recommend this service, I work within the financial service industry and to experience a service that ensures customer journey is centric to their processes is a rarity.
May 2016 Mr Pyne
Lawrence moved extremely quickly to find a mortgage to suit our needs. Having the Agreement in Principle within just a few days helped use secure our house. I think we would have failed without such speedy service.
May 2016 Mr Mowforth
I have previously purchased a house without a broker/advisor without any problems, however, this house purchase would have had 0% success without this service, therefore, I would recommend the Finance Roome to others and contact again when required. The obstacles for the purchase of this house was beyond my understanding and I can honestly say that without the assistance of the advisor resolving issues and advising I would still be in a position of trying to purchase. The communication issues between the solicitor and I was dealt effectively by the Finance Roome administrator who used the influence of the business to prioritize communication with the solicitor. As an individual, I would have been personally visiting the solicitor office weekly to have had the same priority. Overall, very happy with the service and with my new purchase.
April 2016 Mr Badat
I have found everyone I have dealt with extremely efficient and friendly. They were particularly good at keeping me informed and getting In touch when they said they would. All paperwork was very clear and on time.
April 2016 G Mitchell
Excellent service, took time to understand mortgage requirements and was prompt with providing information we required to make a decision.
April 2016 L Horton
I was very impressed with the service I was given. It was professional, friendly and I was updated on a regular basis as to what stage my mortgage application was at. Ellen and Tricia made the whole process very stress free. Thank you!
April 2016 Mrs F Mais
Very friendly professional service as always, thank you so much and we will of course use you again in the near future.
March 2016 G & D Baker
Very satisfied with your efficient company and excellent staff
March 2016 T & B Wroe
Faisal was very thorough with my mortgage application and worked in a very speedy manner. Kerry was also really helpful and made sure I was updated throughout every stage of the application. Fantastic customer experience.
March 2016 B Chauhan
We have used The Finance Room for two separate transactions and have found them friendly, knowledgeable and respectful of our privacy. We will happily place any future business we may have with them
March 2016 M Bartlett
The challenge for any service provider is to be successful in terms of getting the right result for the client and to distinguish themselves by “making a difference”, in terms of the manner in which that result is achieved. Against both criteria, Ellen and her support team have been outstanding, demonstrating the depth of knowledge which one hopes for, plus the tenacity and determination to succeed, irrespective of how long it might take. The latter qualities are what have “made the difference” for me during several transactions and account for the fact that I will continue to use Finance Roome for a range of needs in the future. A further bonus is that communication is always prompt and Ellen and team are a joy to deal with, Frankly – there is no need to look elsewhere!
February 2016 R Hearn
Excellent service as usual from The Finance Roome, completely professional.
January 2016 P & A Corrigan
From start to finish Enzo, Kerry and the team at The Finance Roome were friendly, professional and constantly there to advise and support us in our house buying process. Being self-employed can present challenges when applying for a mortgage. Other financial advisers saw this as a problem whereas Enzo was positive and determined to find us the right solution. We received an excellent service and would recommend them as a team you can trust. We’ll be forever grateful!
January 2016 J Feighery
We completed on a house this week that we thought was way beyond our reach. Thanks to Ellen’s dogged determination, industry knowledge, personal interest and exemplary professionalism, we have secured a property that is key to our future. Her service – supported by excellent staff – is based on her determination to get the best deal possible for her clients but being at all times mindful of their circumstances. Ellen never tries to sell you a product that suits her more than you. Aside from her integrity – which would not allow her to do that – she knows that, by giving her clients the best possible advice and help, she will secure them for the future. She has my thanks and admiration and I recommend her wholeheartedly to anyone needing mortgage or financial advice
October 2015 L & J Camp
The Finance Roome has made the whole process completely pain free with minimal paperwork and hassle for us as customers. The entire process, from initial phone conversation, through to completion has been a pleasure. Great to feel so confident that we are getting the best advice from people who really understand both the market and us as individuals. Would not hesitate to recommend these guys. A very personal and personable service.
October 2015 L Kelleher
Faisal was great to deal with, easy to get hold of and no question was too stupid!
September 2015 D Lewis
I was very pleased with the frequent updates I received. My emails and queries were answered incredibly quickly which made the whole process stress-free.
September 2015 M Way
I would recommend you to others .Yes, I would use your services again
September 2015 M&J Brookes
I went to The Finance room for help as I wasn’t sure what cover I needed. I own my business and needed to protect myself financially if anything was to happen to me. My advisor Steve was brilliant, he explained the different types of cover available and what would suit me and my business. It was simple and straight forward paperwork to complete. I am extremely happy with the service provided and felt I was contacted regularly with updates but didn’t feel hassled at any time. I would definitely recommend The Finance Room to my friends and will always use their services.
August 2015 L Barnes
Enzo really took time to explore all the options regarding our mortgage and kept us fully informed throughout the application process. All of our questions were answered clearly and promptly and I would not hesitate to recommend the Finance Roome to friends.
August 2015 P&C Waterson
Enzo and Kerry were very helpful throughout. They listened to what I wanted and provided all of the information I needed to know.
August 2015 F Gould
Ellen has all the attributes and technical knowledge that one would expect of a successful professional in this field. What makes her outstanding is her perseverance and determination to meet the needs of the client, with a tailored solution, however long it takes. Client satisfaction is clearly considered paramount and this, together with the high level of responsiveness from her and her team, has made The Finance Roome a pleasure to deal with and the obvious choice for my future needs.
July 2015 R Hearn
We are very happy with the service provided and will continue to use you and recommend you to others.
July 2015 Bigiongiari & Smith
Ellen was able to source just the mortgage I required, in far from straightforward circumstances, the purchase is now complete and I am delighted with the outcome.
July 2015 P Brocklehurst
We wanted to arrange a mortgage for an extension to our house but our mortgage company seemed unable to help us despite our exemplary record over many years with them and would not return calls or emails on the subject. This may have been due to our age and complicated business affairs. But the Finance Roome searched thoroughly for the best mortgage for us and continually chased up banks and solicitors ( who obviously work at snail’s pace) to achieve the satisfactory conclusion. It was a complicated case which could only be concluded using their professional skills, knowledge and tenacity. I can’t recommend them highly enough. In my experience their exceptional service is a very rare commodity these days.
June 2015 A & J Davis
Ellen any her team are professional and curtious, easy to get hold of and kept me up to speed throughout. Many thanks for yet another smooth transition. All the best.
June 2015 B Wilsdon
Ellen was truly efficient and gave a outstanding service.
June 2015 A Davis
Steve is very helpful. Would highly reccomend. Really pleased with the advice and service I have received x
June 2015 T Edwards
Enzo was fantastic, very professional and very easy to deal with, We will recommend his services further. It was a pleasure dealing with Enzo – and we certainly will recommend him to family friends and will use him again in the future.
June 2015 K Stewart
Clear and concise with transparent advice and excellent customer service.
June 2015 M Brookes
Brilliant service let down by the inefficiency of our GP’s, but Tricia was brilliant in chasing up on That!! We had excellent and knowledgeable advice from Enzo on the life and replacement income products we were after. Both he and Tricia were brilliant..Thank you.
May 2015 G & N Underwood
The Finance Roome provided me with a very efficient and personable service and I wouldn’t hesitate to recommend them to others.
May 2015 A Wilson
Stephen is a really friendly and helpful gent who helped me every step of the way which is exactly what I needed as a first time buyer. I have already recommended Stephen to a friend and would recommend him to many more.
April 2015 D Glewis
We were very happy with the service provided and would recommend to friends and family should the opportunity arise.
March 2015 C & L Handscomb
Thanks for your help and chasing throughout. I fear we may still be only half way otherwise! The recommended solicitor’s were dreadful at communicating. Tricia and Enzo’s communication was good.
March 2015 C Buckle
Steve is very helpful. Would highly recommend. Really pleased with the advice and service I have received
February 2015 C & T Edwards
We would like to thank you for your excellent knowledge and service. We took advice from a different advisor in the first instance, basing the offer we made on a house on this advice. Sadly that agent was not knowledgable and during the process let us down so we contacted Ellen Roome of The Finance Roome who had been recommended to us highly. What can I say?!? In less than 3 weeks Ellen and her team got our application in, mortgage valuation arranged and a mortgage offer in the hands of our solicitors. An amazing job which saved the purchase of our house. Wont think twice to go to The Finance Roome in the first instance whenever we need financial advice in the future. Highly recommend this company.
February 2015 J & H Evans
We were very pleased with Enzo’s services. He was friendly, polite, and above all efficient, keeping us informed of developments as soon as they occurred. Such an improvement on other mortgage advisors we had seen. We will definitely use you again. Many thanks. A Hunt
January 2015 M & A Hunt
We would highly recommend The Finance Roome. We wanted to change our Morgage over to a Buy to Let one and Enzo was professional, knowledgeable and made the process easy. We are delighted with the Morgage he found for our property. Thank you Enzo and the Finance Roome.
January 2015 E Van Der Lely, January 2015
Very Good Service. Drove me, rather than me driving them.
January 2015 J Lang, January 2015